Life is a journey and it’s very rare that the journey runs smoothly which means that any one of us can become vulnerable at any time. Our aim is therefore to be on the journey with you when you need legal support.
We believe that our role is to help you achieve your aims. Our priority is to find out from the very start what you are hoping to achieve. That’s why we will always listen to you to ensure that we fully understand your objectives and the issues that you face so that we can tailor our advice to your situation.
We will be fair, honest and realistic with you at all times. Client satisfaction is our single most important objective.
We will do everything in our power to provide a level of service that goes above and beyond your expectations by working with you to obtain the best practical solutions.
If you wish, every year, one of our solicitors will contact you, free of charge to review your situation so that if an anticipated (or even unanticipated) issue arises we are ready to help (obviously, if you need help in the interim we are here for you).
We will use every effort to explain things clearly and without unnecessary legal jargon so you have a clear picture of what we will be doing for you. We will explain at the outset what the costs are likely to be and will keep you informed of costs throughout.
Stepping Up To The Challenge
Empowering Our Clients
Empathetic & Holistic
Living longer brings about new challenges, both of a legal and medical nature. Our unique expertise in working in the field of advance care planning enables us to step up to the challenge of helping you plan ahead.
We listen to you, so that we can explain all the options available;
risks and alternatives, and what would happen if you did nothing, to empower you to make the right decisions.
Having assisted thousands of families facing the death of a loved one (through our supported charity, LegaCare) we have developed skills enabling us to provide personalised legal advice in a caring, sensitive and timely manner.
LegaCare is a charity that Meg Kirby set up in 1999, when her father became seriously ill. As a result of caring for him, she realised that there was no free legal help for patients affected by life threatening illness who may need help with putting their affairs in order, such as protecting the welfare of children, planning for dying and death, making wills and lasting powers of attorney and other legal matters.
Since then, Kirbys Solicitors have worked tirelessly on a pro bono basis providing free support to the charity in order to help patients, carers and NHS staff.
LegaCare is recognised for excellence in pro bono work having won awards as well as developing a longstanding relationship with the NHS who refer their patients to us. LegaCare’s services are free to anybody who earns £30,000 or less and/or has savings of less than £8,000.
To date, the charity has helped nearly 5,000 people in the North East. Through her work for LegaCare, Meg met Douglas, who is responsible for pointing out that the way Meg and her team advised and supported patients and carers wasn’t normal. When asked what he meant, he told Meg that LegaCare goes above and beyond what you’d expect from solicitors. This insight helped Meg transform the way Meg and her team help clients of Kirbys. This became known as ‘The Yellow Lighthouse’ service- our holistic approach to law. (See Why Use Kirbys, ‘The Yellow Lighthouse’ for more information).